As a Brooksrunning.com.au customer you have the option of exchanging an eligible order instead of returning it for a refund.
You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty when shipped by us
An exchange also requires the original order to be returned to Brooksrunning.com.au within 30 days of delivery. Please provide tracking details for the return and once received your exchange item will be promptly dispatched.
Please click here to contact the Customer Service Team if you require further assistance.
Please provide
- Customer Order Number (BRN-XXXXX)
- Exchange item and size
If you qualify under the Returns Policy on our website returns-exchange we will issue you with a Return Authorisation Number via email.
Returns Policy
Apart from Faulty products, products purchased on brooksrunning.com.au can be returned to within 30 days of delivery if they are in their original packaging, unworn, unwashed and tags still attached. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty when shipped by us. Should a product be returned to Brooks as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to Brooks and the cost of return freight at our normal freight charges. You may also be charged a service fee for the testing of the product. Brooks may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Generally credits/refunds are limited to the cost of the goods excluding freight charges. Any disputes shall be judged under the laws of the State of Victoria.
IMPORTANT
Shoe Boxes: When returning shoes in boxes please ensure you pack them inside a satchel & ensure you do not attach anything to the outside of the original shoe box. Should the packaging be marked or in unsatisfactory condition we will not be able to accept your return as we will not be able to resell the product.