Once you have placed an order at brooksrunning.com.au, you will receive an email confirmation of your online order to the email address registered at the time of purchase.
Please check you have entered the correct email address at the time of purchasing.
You should get an email confirmation within a few minutes of placing the order. Some email servers may work a little slower, so please allow up to 60 minutes for the email confirmation to come through.
If your confirmation email has not reached you, please first check your junk folder incase this has got tied up along the way to you!
Otherwise, it is a good idea to check if funds have been debited from your nominated payment method.
If you have not received an email confirmation of your purchase please click here to contact the Customer Service Team who will be able to assist you with the inquiry.